Terms of service

Last updated: 7 October 2026

Welcome to PlantBie. These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the PlantBie website, products, services, content, and related features (collectively, the "Services").

By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. ABOUT PlantBie

This website is operated by:

VesselGo Exports
Vastral, Ahmedabad 382418, Gujarat, India

For customer support:

Phone: +91 8758880527
Email: plantbie9@gmail.com

The products available through PlantBie are health, wellness, and nutraceutical products intended to be used as directed on their respective packaging.

2. Eligibility

By using our website or purchasing our products, you represent that:

  • You are at least 18 years old, or are using the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into a binding agreement.
  • The information you provide to us is accurate and complete.
  • You will use the website and products only for lawful purposes.
  • You will comply with these Terms and all applicable laws and regulations.

If you are purchasing a product on behalf of another person, you confirm that you are authorized to do so.

3. Use Of Our Website

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorized access to our website, systems, servers, or databases.
  • Interfere with the security or operation of the website.
  • Copy, reproduce, modify, distribute, or exploit our website content without authorization.
  • Use automated systems, bots, scrapers, or similar methods to collect website information without our permission.
  • Submit false, misleading, fraudulent, or inaccurate information.
  • Attempt to place orders using stolen, unauthorized, or fraudulent payment methods.
  • Engage in activity that could damage PlantBie, its customers, or its systems.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, ingredients, nutritional information, availability, and other information displayed on our website are accurate.

However:

  • Product images may differ slightly from the actual product due to photography, lighting, screen settings, or packaging changes.
  • Packaging and labeling may change from time to time.
  • Product availability may change without prior notice.
  • We reserve the right to correct typographical, pricing, description, or other errors.

The product packaging and label provided with the product should always be considered the most current source of information regarding ingredients, usage, warnings, storage, and other product-specific instructions.

5. HEALTH & WELLNESS DISCLAIMER

PlantBie products are nutraceutical/health and wellness products and are not intended to diagnose, treat, cure, or prevent any disease unless expressly permitted by applicable law and specifically stated on the product packaging.

Information provided on our website is intended for general informational purposes and should not be considered medical advice, diagnosis, or treatment.

You should read all product labels, ingredients, recommended usage, warnings, and instructions before consuming any product.

If you:

  • Are pregnant or breastfeeding;
  • Have an existing medical condition;
  • Take prescription or other medication;
  • Have allergies or sensitivities to any ingredients; or
  • Have any other health-related concerns,

you should consult an appropriately qualified healthcare professional before using the product.

Do not exceed the recommended serving or dosage stated on the product packaging.

Keep products out of reach of children unless the relevant product is specifically intended for children and the packaging states otherwise.

6. Orders

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to:

  • Accept or reject an order;
  • Cancel an order;
  • Limit quantities;
  • Correct pricing or product information errors;
  • Refuse orders that appear fraudulent or unauthorized; or
  • Cancel orders where products are unavailable.

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund process.

7. Accuracy Of Customer Information

You are responsible for providing accurate information when placing an order, including:

  • Full name;
  • Delivery address;
  • Phone number;
  • Email address; and
  • Payment information where applicable.

PlantBie is not responsible for delivery failures, delays, or additional charges caused by incorrect, incomplete, or outdated information supplied by the customer.

If you realize that you have entered incorrect information, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

8. Pricing

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing errors, including errors caused by technical issues, system errors, or incorrect product information.

If an order has been placed at an obviously incorrect price due to an error, we may cancel the order and refund any payment already received.

Applicable taxes, shipping charges, or other charges will be displayed where applicable during the purchase process.

9. Payment

Payments must be made through the payment methods made available on our website.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • The information provided is accurate.
  • The transaction is legitimate and authorized by you.

We may use third-party payment processors to securely process transactions. PlantBie does not necessarily store your complete card, banking, or other sensitive payment credentials.

Orders may be cancelled or held for verification where a transaction appears suspicious, unauthorized, fraudulent, or otherwise irregular.

10. SHIPPING & DELIVERY

We aim to dispatch orders within the estimated processing time displayed on our website.

Delivery timelines are estimates and may vary due to:

  • Courier delays;
  • Weather conditions;
  • Holidays;
  • High order volumes;
  • Incorrect address information;
  • Remote delivery locations;
  • Natural disasters;
  • Government restrictions; or
  • Other circumstances outside our reasonable control.

Once an order has been handed over to the delivery partner, delivery is subject to the courier's operations and serviceability.

Customers should ensure that someone is available to receive the package at the provided delivery address.

11. Delivery Issues

If your order arrives damaged, incorrect, or materially compromised, please contact us within 7 days of delivery.

Please retain the original packaging and provide photographs or videos of the package and product when requested.

Claims may be rejected where the customer cannot provide sufficient information to verify the issue or where the issue falls outside our Returns & Refund Policy.

12. RETURNS & REFUNDS

Because PlantBie products are consumable health and wellness products, returns are generally not accepted for hygiene and safety reasons.

We do not accept returns or refunds for:

  • Change of mind;
  • Personal preference;
  • Ordering the wrong product;
  • Ordering the wrong quantity;
  • Not liking the taste, flavour, colour, or texture;
  • Products that have been opened or consumed;
  • Products improperly stored or handled after delivery; or
  • Any reason that does not qualify under our Returns & Refund Policy.

Eligible claims are generally limited to circumstances such as:

  • Receiving the wrong product;
  • Receiving a product that was damaged during delivery;
  • Receiving a product that is past its expiry date or has a broken safety seal; or
  • An item missing from your order.

Eligible issues must be reported within 7 days of delivery.

For complete details, please refer to our Returns & Refund Policy.

13. Cancellation Of Orders

Order cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If cancellation is permitted, any applicable refund will be processed according to our refund policy and the payment method used.

14. PRODUCT STORAGE & HANDLING

Customers are responsible for properly storing products after delivery.

Products should be stored according to the instructions provided on the packaging.

PlantBie is not responsible for damage, deterioration, contamination, or changes to a product caused by improper storage, excessive heat, moisture, exposure to sunlight, tampering, or other improper handling after delivery.

Do not consume a product if the packaging appears damaged, tampered with, or otherwise compromised.

15. Intellectual Property

All content appearing on the PlantBie website, including but not limited to:

  • PlantBie trademarks and logos;
  • Product images;
  • Graphics;
  • Photographs;
  • Videos;
  • Product descriptions;
  • Text;
  • Website design;
  • Page layouts;
  • Icons;
  • Illustrations; and
  • Other original materials

is owned by, licensed to, or otherwise lawfully used by PlantBie and/or its relevant rights holders.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our content without prior written permission.

Nothing in these Terms grants you ownership or a license to use PlantBie's intellectual property except as expressly permitted.

16. USER CONTENT & REVIEWS

If you submit reviews, testimonials, photographs, comments, feedback, or other content to PlantBie, you represent that:

  • The content is truthful to the best of your knowledge;
  • You have the right to submit the content;
  • The content does not violate another person's rights;
  • The content does not contain unlawful, defamatory, abusive, or misleading material; and
  • The content does not infringe any intellectual property or privacy rights.

By submitting content, you grant PlantBie a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, modify, and distribute that content for legitimate business, marketing, promotional, and operational purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

17. PROMOTIONS & DISCOUNTS

From time to time, PlantBie may offer promotional codes, discounts, bundles, free shipping, or other promotional offers.

Promotions may:

  • Have specific eligibility requirements;
  • Have an expiry date;
  • Be limited to one use per customer;
  • Not be combined with other offers; or
  • Be subject to product or quantity limitations.

Unless otherwise stated, promotional offers have no cash value and cannot be transferred or resold.

PlantBie reserves the right to modify or cancel promotions where necessary.

18. Third-party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, technology providers, advertising platforms, and other service providers.

These third parties may have their own terms and privacy policies.

PlantBie is not responsible for the independent actions, policies, availability, or performance of third-party services, except to the extent required by applicable law.

19. Website Availability

We do not guarantee that the website will always be:

  • Available;
  • Uninterrupted;
  • Error-free;
  • Secure; or
  • Free from viruses or other harmful components.

We may temporarily suspend, modify, update, or discontinue portions of the website for maintenance, technical reasons, security reasons, or other operational purposes.

20. ACCOUNTS & SECURITY

If the website allows you to create an account, you are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activities carried out through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

PlantBie is not responsible for losses resulting from your failure to maintain the confidentiality of your login credentials, except where otherwise required by applicable law.

21. Limitation Of Liability

To the maximum extent permitted by applicable law, PlantBie and its associated parties will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of our website or products.

This may include losses relating to:

  • Loss of profits;
  • Loss of business;
  • Loss of data;
  • Website interruption;
  • Third-party services;
  • Delivery delays; or
  • Events outside our reasonable control.

To the maximum extent permitted by applicable law, the total liability of PlantBie for any claim relating to an order will not exceed the amount you paid for that order.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

22. Events Beyond Our Control

PlantBie will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • Floods;
  • Fires;
  • Severe weather;
  • Epidemics or pandemics;
  • Government actions;
  • Strikes;
  • Transportation disruptions;
  • Internet or technology failures;
  • Courier disruptions;
  • War or civil unrest; or
  • Other events beyond our reasonable control.

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless PlantBie and its relevant officers, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms;
  • Your misuse of the website;
  • Your violation of applicable laws;
  • Your infringement of another person's rights; or
  • Fraudulent or unauthorized activity associated with your use of the Services.

24. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, stored, processed, and disclosed when you use our website or purchase our products.

By using the website, you acknowledge that you have reviewed our Privacy Policy.

25. Links To Other Websites

Our website may contain links to third-party websites or services.

These links may be provided for convenience only.

PlantBie does not control and is not responsible for the content, security, availability, or privacy practices of third-party websites.

Accessing third-party websites is done at your own discretion and subject to their respective terms and policies.

26. Termination

We may suspend or terminate your access to our website or Services if we reasonably believe that you:

  • Have violated these Terms;
  • Have engaged in fraudulent activity;
  • Have misused the website;
  • Have attempted to compromise our systems; or
  • Have otherwise engaged in conduct that may harm PlantBie or its customers.

Termination will not affect rights or obligations that accrued before termination.

27. Changes To These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

We encourage you to review these Terms periodically.

28. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue to remain in full force and effect.

29. Waiver

Failure by PlantBie to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

Any waiver must be expressly provided by PlantBie.

30. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and PlantBie concerning your use of our website and Services.

They supersede previous understandings relating to the same subject matter, except where otherwise required by applicable law.

31. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory laws.

Any dispute arising in connection with these Terms or the Services shall be subject to the jurisdiction of the courts at Ahmedabad, Gujarat, subject to applicable law.

Nothing in these Terms is intended to restrict any statutory rights or remedies available to consumers under applicable Indian law.

32. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or override any rights or protections that cannot legally be excluded under applicable consumer protection laws.

Where applicable law provides a consumer with rights that are inconsistent with any provision of these Terms, the applicable law will prevail to the extent of the inconsistency.

33. Grievance Redressal

If you have a complaint about an order, a product, or how your personal information is handled, write to our Grievance Officer at plantbie9@gmail.com or call +91 8758880527.

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it, as required under the Consumer Protection (E-Commerce) Rules, 2020.

34. Contact Us

If you have any questions regarding these Terms, our products, an order, or our Services, you can contact us at:

PlantBie

Phone: +91 8758880527
Email: plantbie9@gmail.com
Address: Vastral, Ahmedabad 382418, Gujarat, India

By using the PlantBie website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.