Shipping policy

Last updated: 7 October 2026

At PlantBie, we aim to process and deliver your orders as quickly and safely as possible.

1. Order Processing & Dispatch

All successfully placed orders are processed by our team after payment confirmation.

  • Orders are generally processed within 1 to 2 business days.
  • Orders will be dispatched within a maximum of 3 business days from the date of order confirmation.
  • Once your order has been dispatched, you will receive shipping/tracking information where available.

Please note that orders placed on weekends, public holidays, or during exceptional circumstances may require additional processing time.

2. Delivery Timeline

After dispatch, orders are generally expected to be delivered within 5 to 7 business days.

Therefore, the overall estimated timeline from order placement to delivery may be approximately 6 to 10 business days, depending on the processing and courier timelines.

Delivery times may vary depending on your location, courier serviceability, weather, holidays, and other circumstances beyond our control.

3. Tracking Your Order

Once your order has been dispatched, tracking details may be shared through the contact information provided during checkout.

You can use the tracking information to check the current status of your shipment.

Tracking information may take some time to become active after the package has been handed over to the courier.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Complete delivery address
  • City and state
  • PIN code
  • Valid phone number

PlantBie is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete delivery information provided by the customer.

5. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their operational policies.

Customers should ensure that someone is available to receive the order at the provided delivery address.

If an order cannot be delivered because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional charges or re-shipping requirements may apply.

6. Delayed Deliveries

While we aim to deliver orders within the estimated timeline, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Courier delays
  • Public holidays
  • High order volumes
  • Transportation disruptions
  • Natural disasters
  • Government restrictions
  • Incorrect address or contact information
  • Remote or difficult-to-service locations
  • Other unforeseen circumstances

Such delays do not automatically qualify an order for cancellation or refund.

If your order has not arrived within 15 business days of dispatch, contact us. We will trace it with the courier and, if it is confirmed lost, reship it or refund it in full.

7. Damaged Shipments

If your package arrives visibly damaged, opened, leaking, or otherwise compromised, please:

  1. Take clear photographs/videos of the package and product.
  2. Do not consume the affected product.
  3. Contact PlantBie within 7 days of delivery.

Our team will review the claim and provide an appropriate resolution if the issue is verified.

Please retain the original packaging until your claim has been resolved.

8. Wrong Product

If you receive a product different from the product you ordered, please contact us within 7 days of delivery.

Please do not open or consume the incorrect product. We may request photographs, videos, and order details to verify the issue.

If the error is confirmed, PlantBie may arrange a replacement or refund in accordance with our Returns & Refund Policy.

9. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Promotional offers may occasionally include free shipping subject to the terms of the applicable offer.

10. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

For more information, please refer to our Returns & Refund Policy.

11. Contact Us

If you have questions regarding your shipment or delivery, please contact us:

Phone: +91 8758880527
Email: plantbie9@gmail.com
Address: Vastral, Ahmedabad 382418, Gujarat, India

When contacting us regarding an order, please provide your order number so that we can assist you more efficiently.

Our Delivery Promise

Dispatch: Within a maximum of 3 business days
Delivery after dispatch: Approximately 5 to 7 business days

Delivery timelines are estimates and may vary depending on location and courier circumstances.