Refund policy

Last updated: 7 October 2026

At PlantBie, we take product quality and customer satisfaction seriously. Since our products are consumable health and wellness products, we maintain a strict return policy for hygiene, safety, and quality-control reasons.

1. Returns Are Not Accepted for Change of Mind

We do not accept returns or provide refunds for:

  • Change of mind or personal preference
  • Ordering the wrong product
  • Ordering the wrong quantity
  • Not liking the taste, flavour, colour, or texture
  • Personal reasons or no longer wanting the product
  • Failure to check product details before placing an order
  • Products that have been opened, used, consumed, or tampered with

Please carefully review the product information, ingredients, recommended usage, quantity, and other details before placing your order.

2. Eligible Returns & Refunds

A return/refund may be approved only in the following cases:

  • You received a wrong product that does not match your order.
  • You received a product that was damaged during delivery.
  • You received a product with significant visible damage or leakage that makes it unsuitable for use.
  • You received a product that is past its expiry date, or whose safety seal was already broken on arrival.
  • An item you paid for was missing from your order.

All claims are subject to verification by our team.

3. 7-Day Return/Refund Window

Any eligible issue must be reported to us within 7 days of delivery.

Requests submitted after 7 days from the delivery date will not be accepted.

To raise a claim, please contact our customer support with:

  • Order number
  • Name and contact details used for the order
  • Clear photographs of the product
  • Clear photographs of the outer packaging and shipping label
  • A short video of the package/product, if requested by our team
  • Description of the issue

For damaged products, customers are strongly advised to take photographs/video before opening or disposing of the packaging.

4. Verification Process

Once we receive your complaint, our team will review the information and may request additional photographs, videos, or other details.

If the issue is verified as an eligible case, PlantBie may provide one of the following solutions:

  • Replacement of the product, or
  • Refund of the eligible product amount

The final resolution will be determined after verification.

5. Refunds

Once your refund is approved, the applicable refund will be initiated to the original payment method, wherever possible.

Depending on your bank, card issuer, UPI provider, or payment gateway, it may take additional business days for the amount to appear in your account.

Approved refunds are initiated within 7 business days of approval.

For Cash on Delivery orders, the refund is sent to a bank account or UPI ID that you share with us.

For approved claims, the refund covers the full amount paid for the affected product, including any shipping charge paid for it.

If an approved claim requires the product to be sent back, PlantBie arranges and pays for the pickup.

6. Wrong Product

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

Do not open or consume the incorrect product. Once verified, we may arrange a replacement or refund as applicable.

7. Damaged Product

If your package arrives visibly damaged, leaking, crushed, or otherwise compromised, please take photographs/video of the package and product and contact us within 7 days of delivery.

Do not consume a product that appears damaged or compromised.

8. Products That Cannot Be Returned

For health, hygiene, and safety reasons, we cannot accept returns of products that have been:

  • Opened
  • Used or partially consumed
  • Tampered with
  • Damaged after delivery due to improper handling or storage
  • Returned without prior approval from PlantBie

This does not apply to a product that was opened only to discover a defect covered under Section 2.

9. Incorrect or Incomplete Information

Customers are responsible for providing accurate shipping information while placing an order.

PlantBie may not be responsible for failed delivery, delays, or additional shipping costs resulting from an incorrect or incomplete address, incorrect phone number, or other incorrect information provided by the customer.

10. Refund Eligibility

Submitting a refund request does not automatically guarantee a refund.

Refunds are provided only after the submitted claim has been reviewed and the issue has been determined to qualify under this policy.

11. Order Cancellation

You can cancel an order at any time before it is dispatched by contacting us.

Prepaid orders cancelled before dispatch are refunded in full. Once an order has been dispatched, it can no longer be cancelled.

12. Contact Us

For return or refund requests, please contact PlantBie customer support with your order details.

Phone: +91 8758880527
Email: plantbie9@gmail.com
Address: Vastral, Ahmedabad 382418, Gujarat, India

Please mention "Return/Refund Request: [Order Number]" in your email subject line.

Important Note

PlantBie products are wellness/health supplements and should be used only as directed on the product packaging. Please read the product information and recommended usage carefully before consumption.

PlantBie reserves the right to verify all claims and reject requests that do not meet the conditions of this policy, subject to applicable consumer protection laws and regulations.